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Contact us

Have questions about your PensionsOnline account, or a more general question about your pension? We’re here to help.

Blocked your account?

You are only allowed so many incorrect attempts to log in before the system locks down your account. We usually reset accounts overnight, so you are free to try and login again the next day. If you need access to your account before then, you can call us on 020 7898 1802 (Monday to Friday, 9am to 5pm) and we can unblock you.

Send us a secure message

Already logged into PensionsOnline? The best way to contact us is by sending us a secure message. Just go to ‘My Messages’ and send us your message. We’ll get back to you as soon as we can.

Not logged in yet, or having trouble with something? Call or email us and we can help.

Need a paper copy of something?

Either send us a secure message, or just call or email us and we can email or post you anything you need.

Not retired yet, or have a general question?

Call our helpline on 020 7898 1802 (Monday to Friday, 9am to 5pm)

Or email us at pensions@churchofengland.org

Already retired and have a question about your pension?

Call our pensions payroll team on 020 7898 1619 (Monday to Friday, 9am to 5pm)

Or email us at pensions.payroll@churchofengland.org

By post

While our offices are located at Church House in Westminster, you can contact us by post at:

The Church of England Pensions Board
PO Box 2026
WR10 9BW

Contact our Housing team

We understand retirement poses significant housing challenges for our clergy, above and beyond those other pensioners may experience. To help with this, we offer modest, affordable, retirement housing to those who need our help, through our Church’s Housing Assistance for the Retired Ministry (CHARM) schemes.

We offer more than just ‘bricks and mortar’. We provide a range of support to ensure a smooth and easy transition from active ministry to retirement.

If you are worried about where you might live or, whether you can afford to buy your retirement home, get in touch to find out more.

By phone

Call our helpline on 020 7898 1824 (Monday to Friday, 9am to 5pm)

By email

For general questions, email us at housingservices@churchofengland.org