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Privacy, Cookies & Online Security

Privacy Notice

When using this website, we need to collect certain personal data about you.

Our Privacy Notice tells you why we collect your personal data, what we collect, how we use it and who we share it with. You can find our Privacy Notice here.

What are cookies?

Cookies are small text files containing small amounts of information stored on your browser or the hard drive of your computer. They are used to pass information between you and the computer running the website.

We need to use ‘necessary’ cookies. These are cookies that are required to run the website. They include cookies that distinguish you from other users and enable you to securely log into the website.

You cannot disable these necessary cookies, otherwise the website will not function properly, and you will not be able to log in securely.

We do not use marketing cookies.

‘Analytical’ cookies collect anonymised information about how people are using a website, for example, the number of users over a period of time, how long they stay on the website for and what parts of the website they visit. This helps us to keep our website running smoothly and to improve the way it works for the benefit of all users, for example, by ensuring users are finding what they are looking for easily.

We use Google’s Analytics cookies on our website but only if you provide consent. This data is not shared with Google (or anyone else) and Google cannot use these cookies to monitor you when you use other websites. We do not use any other types of analytical cookies.

You can find out more information about cookies on the ICO website.

Ways we protect your pension and online security

To protect you and your pension, we will never email, text or call you and ask you to:

  • Confirm your username, password or security question or answer – we may ask you to confirm your email address
  • Change something on your account, such as your address, nomination or bank details – we may ask you to check these details are still correct
  • Complete a ‘test’ action or transaction

We will never:

  • Close your PensionsOnline account if you refuse to do something or provide information
  • Email you and address you as ‘user’
  • Ask you to log into any other app or website
  • Call you from a ‘withheld’ or ‘unknown’ number

Trust your instincts. Contact us immediately if you think something is wrong.

Stay safe online

Getting online can make life easier in many ways, but there is also a risk of scams and fraud. Online scams are becoming increasingly common, but you can protect yourself by knowing what to look out for, an what to do if you suspect a scam.

There are a number of places you can find information on how to stay safe online. Two good places to start are: